Embedded Files
Organisation and Governance
Organisation and Governance
Implement an ICT Steering Committee
Document and implement clear Role Based Access Controls (RBAC)
Review existing cyber security measures and develop a cyber security regime that compliments the new ecosystem
Develop a dedicated digital technology budget
Technology and Data
Technology and Data
Conduct a professional network audit at each site
Maintain and rationalise dual connections at each site
Adopt new wi-fi management including -
consistency between platforms used at each facility
safe and secure Wi-Fi access for employees
safe and secure Wi-Fi access for residents that does not involve 'vouchers'
Update Security Appliances
Adopt Google-based ecosystem across Columbia
Consider migration to a single cloud PBX that services all facilities in a unified call flow
Headsets for all administrative personnel
Conduct a risk assessment on Nurse Call system and responses (such as escalation protocols) and factor any changes resulting from the assessment into future phases of the roadmap
Review service contracts and/or preventive maintenance and updates for Nurse Call systems
Ensure all systems are up-to-date and replace end-of-life hardware
Sourcing and Assets
Sourcing and Assets
Develop and implement a procurement policy and process including:
new initiatives be user-centred
minimum requirements for vendors
a business case that includes a fit-for-purpose test and evidence of alignment with organisational strategy
sanity checking from the ICT steering committee to ensure the proposal fits within the agreed ecosystem
engaging early and consulting widely
cloud-first policy
Conduct an asset audit and procuring enterprise grade asset labels
Implement a Quality Management System that addresses:
accreditation and other industry standards
incident management
board reporting
assets and maintenance
Services and Process
Services and Process
Procedure and Workflow review project to implement 'one best way' across the organisation documented on a new intranet
Analyse processes for potential improvements, leveraging recommended platforms where possible
Review of incident reporting processes to eliminate manual, paper-based processes, and instigate digital handling processes to ensure data integrity and positive customer outcomes
Ensure end-to-end incident reporting process be made understandable and highly visible to all stakeholders
Review inbound call flows to ensure a logical and unified approach across facilities
Rationalisation of the number of phone systems in use
Medium term migration to a cloud PBX solution
Review of ICT Helpdesk processes
People and Skills
People and Skills
Engage a Managed Service Provider (MSP)
Include training plans as part of the system procurement and ensure training opportunities for staff
Provide more general IT upskilling and prioritise basic IT literacy
Incorporate training plans into the onboarding processes and HR Platform
Develop a robust change management framework that includes worker consultation and training
Other More Granular Recommendations
Other More Granular Recommendations
Increase the number of available terminals for frontline workers
Implement hybrid devices or tablets for all clinical areas and management
Provide resident video conferencing and channel for families
Migrate intranet, privacy policy and/or other key public documents to Google Sites
Review of Data Breach Response Plan and other key policies that may require amendment following changes
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