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Support Options
Support Options
Option 1: This Website
Option 1: This Website
The information you need might already be right here. This website contains lots of helpful information about the project including key dates, what to do during an outage, training modules as well as many other helpful tools and resources. Search the site by clicking on the magnifying glass in the top right hand corner!
Option 2: Chromebook Help from Google
Option 2: Chromebook Help from Google
Google has provided us with access to a dedicated help centre all about Chrome Devices!
Option 3: IT Helpdesk
Option 3: IT Helpdesk
We've been busy putting together a help centre to ensure that there is more instructions, guides and help available to Columbia team members. Importantly, answers to common IT support tickets will be posted in the help centre so we can all learn from each other.
Did you know you can create an account for the help centre to track and see the status of all your IT tickets?
Option 4: Product Champions
Option 4: Product Champions
Product Champions are specially trained staff members who are ready and willing to help you with everything IT! We will do our best to roster product champions on as many shifts as possible. They can be easily identified by their Chrome Project badge!
Option 5: Contact the IT Helpdesk
Option 5: Contact the IT Helpdesk
You can call the Honestally Team if you need help. We will:
Talk to you about your problem and try to find the solution.
Set up a webinar with you and teach you what you need to know.
Talk with your Product Champions about one-on-one peer support.
We are available 9:00 am to 5:00 pm weekdays and will always try to answer outside of these hours.
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