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What will the new system be like?
What will the new system be like?
User Experience
User Experience
A new unified digital experience across facilities, devices and roles that addresses seven root problem areas:
No Staff Identity
Not Enough Devices
English as Second Language/ IT Literacy (need to consider this for ALL workflow solutions)
Quick & Easy Sign In That Is Secure
Physical Network
Legacy Applications (that need to be served)
Backup Continuity and Disaster Recovery (BCDR)
Goals
Goals
One quick and easy sign in that is secure
Responsive and nimble user experience
Easy to access and enter information from anywhere
Easy for IT to manage
Migration away from on-premise data centres
Improved Resident Experience
Administrative Workers
Administrative Workers
Image: Administrative worker user experience example only. To be further workshopped in later phase.
Roaming Workers
Roaming Workers
Image: Roaming worker user experience example only. To be further workshopped in later phase.
Remote Workers
Remote Workers
Users log into company issued device anywhere to have the same user experience and access the 'Dashboard' without the need for VPN.
Image: User dashboard and experience securely accessible anywhere by logging in via web browser without requirement for VPN.
Residents
Residents
When considering 'ICT' budgets and decisions at Columbia Aged Care the ultimate flow-on effect to the resident will be considered as well as initiatives to improve the resident experience, particularly connectivity with family members or the outside world.
Image: The Columbia Google centric environment can be supplemented with consumer products that can be safely leveraged to increase connectivity and enhance the experience for residents and their families.
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